How to contact Mandiri call center for customer complaints
The existence of a Mandiri call center is indeed one of the best places for customers who want to complain or get problems when making deals. This bank also allows members to easily access complaint services, both orally and in writing.
Having become a client of the bank, it cannot be separated from all sorts of problems that arise, such as lost debit/credit cards, forgotten pin numbers, lost savings books, the desire to block ATMs and the inability to carry out operational activities. Of course, a number of these problems have happened to you, haven’t you?
To solve this problem, you don’t really need to worry or worry as the existence of a Mandiri call center might be the best link. The existence of a call center is ensured in accordance with the provisions of the current Financial Services Authority or OJK. The mechanism for filing complaints from Mandiri Bank is also very simple.
There is a call center number where you can be contacted at any time. For those of you who want to make a complaint, make sure you do it well. Don’t forget to give details of the problem she faces. Be sure to provide some necessary important documents, including the availability of a savings book.
The presence of such a complaint service can be obtained at a bank branch. Although the method is quite simple, few in the public do not know how correct the mechanism is when contacting the Mandiri call center. Not a few clients have abandoned their intention to commit neutralization due to lack of knowledgeabout the procedure.
Overview of Mandiri Bank as a public company
Before you know the call center service, you should also know at a glance about this one bank. PT Bank Mandiri Tbk is itself a bank with significant assets in Indonesia. In addition, it turns out that it was registered as a public company on the Indonesian Stock Exchange, having a BMRI stock code.
Founded on October 2, 1998, the company itself was initially part of a banking restructuring program run by the Indonesian government. At that time, there was an economic crisis when state-owned banks, namely Dagang Negara Bank, Bumi Dai, Indonesian import exports and Indonesian development, were combined into one. Namely, the name of Bank Mandiri was given.
On his own journey, Mandiri continues to develop a variety of banking products that can be selected by potential customers according to their respective needs. Products offered by Mandiri’s call center may include deposit products to credit products.
In addition, Mandiri’s work is indisputable. This is not unreasonable, as the company has obviously made significant strides in providing services to the small and medium-sized businesses of a retail business that makes a significant contribution. Also, there is no need to doubt the performance of the performance.
There are various kinds of services that have been offered by the company to its customers. In addition to the existence of all sorts of savings and credit products that can be adapted to the needs of its customers, Mandiri also provides a 24-hour call center service that may be the best place to file complaints. This makes the company one of the leading companies in Indonesia.
Self-service call center withcomplaints
At this point, Kamu still has to look for call center services, right? Forthose of you who want to file a complaint or complaint, you can call 14000. But only someone in Surabaya, Palembang, Jakarta, Medan, Bogor, Jokyakarta, Denpasar, Jakarta, Banjarmasin, Semarang and Makassar districts can access the number.
For customers who are out of town above, there is no need to worry. Because you can contact the Mandiri call center at (021) 5299-7777. The tariff, where it will be charged to customers, is also very cheap. You can contact directly by phone or mobile phone. Meanwhile, if you call 14000, you will be charged a logical rate.
For those of you mobile users, you will be charged a flat rate withbiay per minute. For more information, see the review below.
- Telkomesel helo card will be charged Rp 1200
- Telkomesel Simpat Rp1.800
- Indosat Rp1,700
- Xl Rp1.7000
- Flexi Jakarta Locastle
Meanwhile, for customers who have access to (021) 5299 7777, Telkom tariffs will apply. If you want to make cashless transactions through Mandiri Call , you need to have a Pin call Mandiri.
You can get a PIN call by registering first at the nearest Mandiri bank ATM in your city. Customers can directly insert an ATM card along with the pin. If yes, you can proceed by selecting the e-banking registration menu and following the following instructions.
By email and social media
In addition to reaching through Mandiri’s call center service, customers can also submit complaints via email and social media. For those of you who want to get in touch via email, you can directly send a message to Mandiri care@bankMandiri.co.id. To file a complaint via email, the customer can clearly file a problem or complaint.
Don’t forget to provide the documents required during the process, such as savings books, debit/credit cards, transaction confirmations, complaint information including the date and time of the transaction, nominal, and others. For more detailed information, you can ask first in the customer service section.
Another way that customers can use to file complaints is to go to the official website of Mandiri Bank , namely www.bank Mandiri.co.id then you can directly select the “Contact Us” menu. In the menu that appears, you will be required to enter some data. Make sure to never falsify this data.
To contact the customer service department or call center from Mandiri, there is another way, namely through their social networks, which can be via twitter @Mandiri care or send a message via telegram care at 0811-8414-000 . It’s good to be patient and wait for an answer.
How to handle customer complaints
Already know how to contact the Mandiri call center service, the process of complaining about these customers includes:
- Customers can immediately file complaints through the provided call center tools. If so, the bank will immediately check the suitability of customer data
- The customer will then immediately receive the complaint registration number and the officer will receive and record complaints from customers.
- Officers from Mandiri will immediately monitor and resolve customer complaints based on the type of complaint where it was filed.
- If the customer agrees with the decision or decision, the complaint will immediately be considered complete
- Meanwhile, if an agreement is not reached, the client can immediately refer the dispute resolution to the client on the bank mediation function, which was facilitated by the Bank of Indonesia.
All sorts of problems are often faced by customers of the bank, including Mandiri members. To solve the problem, you can directly contact the Mandiri call center service, where you will immediately overcome and provide the optimal solution for you.